BIXBY
BARBER CO.
At Bixby Barber Co., we value your privacy and are committed to protecting your personal information in compliance with the California Consumer Privacy Act (CCPA), Telephone Consumer Protection Act (TCPA), and other applicable laws, including The Campaign Registry (TCR) requirements for text messaging. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.bixbybarber.com, use our services, or interact with us online or in-person at our barbershop. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.
1. Information We Collect
We collect the following information for appointment purposes:
a. Personal Information
• Contact Information: Name, phone number, and email address provided when you book appointments. This information is stored in client profiles for future appointments.
• Payment Information: Credit card or other billing information required to book an appointment. Payment is not processed until the time of the appointment, and we do not store payment information after processing.
b. Non-Personal Information
• We do not collect IP addresses or other usage data about how you interact with our website.
• Cookies: Our website may use strictly necessary cookies to enable basic functionality, such as booking appointments. You can manage cookie preferences through your browser settings.
c. Information from Third Parties
• We use Boulevard (BLVD) as our booking platform. When you book appointments through Boulevard, we may receive your name, phone number, email address, or payment information from them solely for providing our services (e.g., scheduling and reminders), subject to Boulevard’s privacy policy (available at https://www.joinblvd.com/legal/privacy-policy). This information may also be stored in client profiles for future appointments. We have a contract with Boulevard requiring them to protect your data, limit use to our instructions, and assist with CCPA requests (e.g., deletion).
2. How We Use Your Information
We use your information solely for the following purposes:
• To schedule and manage appointments at Bixby Barber Co.
• To collect and process payment information at the time of your appointment.
• To communicate with you about appointments via email, phone, or text messages (e.g., appointment confirmations or reminders). By providing your phone number and consenting during booking, you agree to receive transactional SMS (up to 2 per appointment); messages are sent 8 AM–9 PM Pacific Time. See SMS Consent Disclosure below for details.
• To maintain client profiles in our system to facilitate future appointments.
• To comply with legal obligations or protect our rights, property, or safety.
3. How We Share Your Information
We do not share, sell, or rent your personal information, including mobile details or personally identifiable information, with third parties or affiliates for marketing or promotional purposes, except in the following limited cases:
• Service Providers: Limited sharing with Boulevard for appointment booking and reminders only, under strict contractual safeguards.
• Legal Requirements: If required by law, regulation, or legal process (e.g., subpoenas or court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We do not “sell” or “share” personal information as defined under CCPA.
4. Your Choices and Rights
Under CCPA (for California residents), you have the following rights regarding personal information collected in the past 12 months:
• Right to Know: Request categories of information collected (name, phone, email, payment info), sources (you or Boulevard), purposes (appointments), and recipients (Boulevard for services).
• Right to Delete: Request deletion of your client profile (with exceptions for legal retention, e.g., transaction records).
• Right to Correct: Request corrections to inaccurate information in your profile.
• Right to Opt-Out of Sale/Sharing: We do not sell/share data, but you can submit opt-out requests via the “Do Not Sell or Share My Personal Information” link below.
• Non-Discrimination: We will not discriminate against you for exercising these rights.
For all users:
• Access and Update: Request access to or updates of your client profile (name, phone, email, payment info).
• Data Deletion: Request deletion of your client profile, subject to legal retention requirements.
• Opt-Out of Text Messages: Opt out of SMS by replying “STOP” or “UNSUBSCRIBE” to any message or contacting us directly.
SMS Consent Disclosure: By providing your phone number and checking the consent box during booking, you agree to receive transactional text messages from Bixby Barber Co. for appointment confirmations or reminders. Message & data rates may apply. Message frequency may vary (up to 2 per appointment). Reply HELP for more information. Reply STOP or UNSUBSCRIBE to opt-out. See our Privacy Policy at www.bixbybarber.com/privacy-policy.
To exercise these rights, submit a verifiable request (we’ll verify by matching provided info to your profile) at info@bixbybarber.com or 831-915-5722. We’ll confirm receipt within 10 business days and respond within 45 days (extendable to 90 with notice).
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5. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including payment information, from unauthorized access, loss, or misuse as required under CCPA. Payment information is securely collected and not stored after processing. However, no online system is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to third-party websites, including our booking platform Boulevard. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.
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7. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Effective Date.”
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Bixby Barber Co.
Mission St. & 7th Ave.
Carmel-by-the-Sea, CA 93921
Email: info@bixbybarber.com
Phone: 831-915-5722